customer service

It's often the way people RESPOND and move forward in situations like this one that reveals the intention and character of those with whom we are interacting.

Things go wrong sometimes. This is planet Earth. That's just how it is. However, that doesn't mean the answer is to berate people who are just doing the best they can.

Look, sometimes things can just go wrong. But often it's the way people RESPOND in these situations that reveals the excellence of the staff. Kudos.

This DQ employee's kindness started a chain reaction and ended up creating a win-win-WIN situation for everyone involved.

Love stories that celebrate excellence in our hard-working East Texas workforce. You guys are a breath of fresh air and encourage the rest of us.

Shout out to the staff at Fuzzy's Taco Shop on Troup Highway in Tyler, Texas. I'll be by to give you my business soon.

Look, sometimes things can just go wrong. But often it's the way people RESPOND in these situations that reveals the excellence of the staff. Kudos.

Thanks to Sarah Grace at the DQ in Gresham Village, I will be back to that location to spend dollars again and again and again.

A "Customer Rage" study dug in to find answers to these questions. Here's what to do to make things right as quickly as possible. You may be surprised.

In these days of short-staffed restaurants and keyboard warriors there are endless examples of people ranting online about poor customer service.

Yeah, I know. Many businesses claim to have "great customer service," and that may be their sincere intention. But what does that actually mean to your potential customers?

There's no denying that staying over the red line is more challenging now. A crucial part of accomplishing that? Incredible customer service. Here's help.