Do you use Click2Gov online payment processing system to pay your utilities and other court fees? Then you need to check your banking information, because the system has been breached and your information may have been compromised.

The City of Tyler issued the notice Monday morning, stating that the affected date range of the breach is between June 8 to August 21, 2018 and personal information such as payment card information, first and last name, middle initial, address, city, state and zip code may have been stolen.

City employees are working to investigate and notify those who may have been affected. The payment system was shut down as soon as the breach was detected, reviewed and updated to prevent it from happening again, then restored and is now working.

If you suspect your information is compromised, here are the steps to take (from City Of Tyler press release):

  1. Review any credit card statements closely and report any unauthorized charges, no matter how small, to the card issuer immediately. The phone number to call is usually on the back of the payment card.
  2.  Ask your credit card issuer/bank to deactivate your card and issue a new card.
  3. Request a fraud alert to be placed on your credit file.  A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts.  You may call any of the three major credit bureaus listed in this communication.  As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts. The initial fraud alert stays on your credit report for 90 days. You can renew it after 90 days.
  4. File a report refer them to IdentityTheft.gov or IC3.gov. These are federal reporting sights for computer/on-line crimes. IdentityTheft.gov will provide you with a case number.
  5. Request that all three credit reports be sent to you, free of charge, for your review.  Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission recommends that you check your credit reports periodically.  Thieves may hold stolen information to use at various times.  Check your credit reports periodically to help spot problems and address them quickly.
    • Equifax:  Equifax.com or 1-800-525-6285
    • Experian:  Experian.com or 1-888-397-3742
    • TransUnion:  Transunion.com or 1-800-680-7289

If you used the 24-hour kiosk or paid over the phone using the IVR system, then your information was not affected.